Infrastructure Management
Our Infrastructure Management service offers round the clock infrastructure availability, performance & health monitoring with rapid incident response, to ensure best possible performance and minimize downtime.
Infrastructure outages, or even service degradation, can swiftly bring your business to a halt. Our infrastructure management service ensures all your systems and applications, whether on-premise, hosted, or cloud-based, are configured for the best possible performance. Our Infrastructure Management team work 24/7/365 to monitor your infrastructure’s availability, performance, and health. If an issue is detected, we’ll respond immediately to prevent or minimize downtime.
An ounce of
prevention...
Infrastructure Management
Remote Support
The vast majority of incidents are remotely resolved
Device Monitoring
Network devices are continuously monitored providing a real-time health overview
Capacity Management
Ensuring resources cost-efficiently meet your organisation's immediate & future requirements
System Administration
Health Checks
Patch Management
Supporting the uninterrupted & optimal performance of your IT infrastructure environment
Real-time infrastructure monitoring to maintain your network health
Strategic management of software and application patches to maintain performance & security
Availability Management
Implementing IT service resource appropriate to your defined availability targets
Performance Management
Managing IT infrastructure to meet your organisations KPI, service level and budget objectives
MACD Inclusive
Our managed infrastructure service includes MACD requests
Optimization
Dynamic infrastructure optimization for reduced costs, improved reliability & increased agility
Our Three Pronged Approach To Infrastructure Management
1. Support
In essence keeping the lights on and ensuring appropriate technical resource is available 24/7 to address issues rapidly and prevent/reduce downtime.
2. Monitoring
Keeping a comprehensive eye on the availability, performance and health of your systems and applications. When issues occur we identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.
3. Management
Configuration, administration and optimisation of your infrastructure; ensuring appropriate configuration and adapting it as requirements change, undertaking frequent system administrator housekeeping tasks, and continually assessing systems and applications to make certain they are providing optimal performance and usability.
Get in touch
If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our contact form below and one of our consultants will contact you shortly.
Contact Information
Sales: +27 11 825 0315
Support: +27 82 805 4042
Email: info@bonotech.co.za
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